Brand Factory: India's first Unbranded to Branded Festival Terms and Conditions

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Brand Factory: India's first Unbranded to Branded Festival Terms and Conditions

Post by ankur » Thu Sep 06, 2018 8:07 pm

Kolkata, Asansol & Guwahati
Issuance Date : 31st August to 17th September 2018
Redemption Date : 31st August to 17th September 2018

All Markets except Kolkata, Asansol & Guwahati
Issuance Date : 7th September to 23rd September 2018
Redemption Date : 7th September to 23rd September 2018

Terms & Conditions:

A) Exchange Vouchers
Unbranded to Branded Promo/Campaign issuance & redemption is valid as per the markets list mentioned above
Value for old merchandise will be provided in the form of Exchange Vouchers only of denomination of Rs.50
Value for Exchange vouchers is applicable as per the above product list only
Exchange Vouchers shall be redeemed in full, partial redemption is not allowed under the said period
Old/Unbranded clothes needs to be submitted at the Xchange Kiosk. No bulk merchandise to be Xchanged is allowed. Only for Retail customers
Exchange vouchers will be issued as Rs. 50 Exchange vouchers
Basis the exchanged product, customer to get Exchange vouchers in multiples of Rs. 50 Denomination as per the exchange price list
No old merchandise can be reclaimed once Exchange voucher is issued
Participation in the Unbranded to branded promo is purely voluntary and not binding to the customers
Exceptions list - the offer is not valid on Leggings, Shorts, Tracks, Nightwear, Lingerie, Mens Accessories, Jewellery, Sunglasses, Beauty and Home care, Ladies Footwear (Except for sports footwear).
In case of any disputes, the decision of Brand Factory will be final and binding. Litigation, if any, is subject to jurisdiction of courts in Mumbai
By participating in the Unbranded to Branded promo, customer agrees to remain bound by the terms and conditions of the promo as modified from time to time by Brand Factory in its sole discretion
Unbranded to Branded promo is brought to the customer solely on the basis of the concentrated efforts of Brand Factory and in the event of non-happening of the promo for reasons beyond anybody's control or due to the act of God, Force Majeure conditions: Brand Factory shall not be liable, responsible to any claims for this promo
Non Participating stores will be new City stores like Zirakpur, Patna & Salem

B) Xchange Kiosk:
Zonal team to nominate a vendor who will install a “ Xchange Kiosk” during the Unbranded to Branded promo
Prices of old merchandise to be fixed in advance with the vendor along with the agreement
Head cashier to handover the Exchange vouchers quota to the “Xchange Kiosk” during the store opening hrs (Store can define the number of vouchers to be issued per day)
“Xchange Kiosk” to accept old merchandise (as per the above applicable list) & issue the Exchange Voucher
“Xchange Kiosk” to maintain the list of merchandise vis-vis the Exchange vouchers issued
End of the day Head cashier to tally with “Xchange Kiosk” merchandise with issuance of Exchange vouchers and tally with redemptions
Proper daily tracker to be maintained and end of the campaign – Zonal commercial to send a report to the HO operations team

Additional notes:
HO team to develop Exchange vouchers as per the above merchandise exchange list
Exchange vouchers to be printed locally – Artwork to be shared by the HO team on Thursday / 30th August

Future Pay App TnC:
Offer is only valid for 31st Aug to 23rd Sep’18
Offer valid only if the shopping is over Rs.3000 in a single bill
It is not mandatory for a customer to pay by Future Pay to avail the Cash in Future Pay’s Brand Factory Wallet Offer
The details of the offer are as follows:
On shopping of Rs. 3000 or more, Customer will receive Rs.600 as Cash in Future Pay’s Brand Factory Wallet
Rs. 600 Cash will be credited as Rs.200 for 3 Months on 16th of every month from Oct till Dec’18
Cash in Brand Factory Wallet will only be given on the mobile number provided by Customer at the time of billing
In case of multiple bills with the same mobile number provided, only the first bill will be considered for the offer
There is no minimum shopping required to redeem the Rs.200 Cash in Future Pay’s Brand Factory Wallet
Unutilized promotional balance shall expire at the end of each month and will be deducted from the wallet
Rs.200 Credited as Cash in Future Pay Wallet will always be deducted first in case of spends with Brand Factory Wallet
Customer needs to download and register on the Future Pay App with the mobile number given at the time of billing to the cashier by 27th Sep’18 to receive the Cash in the Wallet
Cash in Wallet can only be redeemed at Brand Factory stores
In case the payment is done partially or fully by credit note, the offer will not be applicable
Offer is not applicable on loading your Future Pay Wallet or on purchase of Gift Vouchers
Customer needs to validate that the number provided to Cashier by him / her is the same as the one printed on the bill
Brand Factory reserves the right to change, amend, modify, suspend, continue or terminate all or any part of the offer at any time without notice
Customer can download Future Pay App on mobile from Play Store / App Store or by giving a missed call on 8010-350-000
Any dispute should be referred to the Future Lifestyle & Fashion Limited & the decision of the Company shall be final
All legal disputes are subject to Mumbai Jurisdiction
The Cash in Future Pay Wallet cannot be transferred to another wallet (non-transferable)
Unlawful modification or abuse of the offer is prohibited
In addition, Future Pay terms and conditions shall also apply to the cash given in the Future Pay Wallet
For more detail customers can contact Call Centre number 1800 210 1818 or email at
In case of any discrepancy with offer or with non-receipt of Cash in Future Pay Wallet, it is mandatory for the Customer to present a physical bill

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